just wish that when you bring your vehicle for service that they would offer to clean the inside of your vehicle. the car wash did an OK job. still had dirty water running on the windows and running down the sides of my vehicle. maybe should have ran it thru 2x
Brought my car in for an oil change, thought I might need brakes, asked for an estimate. I compared the report from my May oil change visit (to your service ctr) to my Sept. one; the differences were astounding in a few areas! Somehow, my front brakes got much better; according to you my back brakes were at the danger zone. I went in for a 2nd estimate at Midas. Thankfully, I had obviously found an honest mechanic as I was informed that I do not need brakes at all; still have plenty of life left both front and back! Why did you tell me I needed brakes? My only conclusion can be that this was a purposeful, dishonest,attempt to have me pay for unnecessary, expensive work that did not need to be done! Shame on you! I never had any problems with your Service before it became Mauer. Obviously, I will not return to Arrow. I already have and will continue to tell everyone who will listen about the crooked, dishonest way you are doing business. I will also be endorsing Midas for their honesty and willingness to treat their customers with respect and not try to swindle and charge them for unnecessary repairs. SHAME ON YOU!!!!! It would be great if you published this as hopefully it will help others avoid your service center and perhaps save them some expensive, unnecessary repairs. Midas is a few miles down Robert St. well worth the trip to get an honest, reliable car care experience.
They did a great job fixing our car - works like a charm. Great customer service. They keep you in the loop on what the status is with your vehicle, if anything changes they make sure to call you right away! We have never had an issue with them.
This was a most pleasant experience. There was no typical high pressure sales pitch.
Cory Bersinger is a polite, helpful, and informed car sales representative. Before our purchase, he listened to us and described the features of the vehicle. After the purchase he showed us in detail how to operate the those features.
Great service by Andrew. I feel he went above and beyond to get me an appointment so quickly and to have the tires ready. He even saved me $100 filling out the rebate paperwork and dropping it in the mail.
I'm committed to having all my vehicle maintenance and tire rotations with this dealership. I appreciate the free rotation with my purchase.