The managers are always very nice and try to make things right. However, it has taken way longer than they suggest every time. Also, I use to get a print out of the overall status of my car. ..battery, breaks, tire treds. This gave me a better idea of what might need to be worked on soon.
Mauer will not honor my Auto Butler contract which I purchased from this dealership prior to Mauer purchasing Arrow GMC. I now have to go to White Bear Lake a beg for free service, which they agreed to provide at no charge to me, since White Bear Lake did not sell me the service or my truck. Very inconvenient to get ride to or wait all day in White Bear Lake.