I came into the dealership to have my 1st oil change on the '17 Acadia. When I turned my vehicle over to my 'service advisor' Scott, I was unaware they were going to also rotate my tires. Approx. 6600 miles to date. When he gave me the keyfob back, he then stated they also rotated the tires. Being the conscientious consumer, & knowing tire rotation should be done between 6-7500 miles, I had them rotated near my home the week prior. I was never told this was to take place at the dealership on my 1st oil change date. My salesman never mentioned it, nor did anyone else the day I purchased the vehicle. If Scott would've mentioned it when I handed over the keys for the oil change, I would've said it's already been done. So, I asked them to rotate the tires back to when I dropped off the vehicle. It was wasted time for the dealership service tech, as well as waiting another 20-25 mins. for myself. Better communication would have prevented this. The staff was friendly and courteous just the same.
Since I bought my truck in early 2016 there (when it was arrow) I have always had an issue when I bring the truck in for routine maintenance. This time when I called to schedule an allignment but they put me down for just and oil change and no allignment. So when I came in for the appointment they said they didn't have time and I was not scheduled for it. So then I had to RE-schedule and cone in AGAIN but this time they put me in for an allignment but they didn't say the allignment machine was broke until after I waited for 1 hour in the waiting room. Once it was fix after everything was done I was there for 3 hours.
I just want to say how pleased I am with Scott Forry and the people who worked on my daughters truck. I have always had great service in the past, when it was Arrow. I was concerned that the employees would be different because of Mauer taking ownership. Once I saw some of the familiar faces from Arrow I knew I could count on them to do a great job on my daughters truck. Great group of workers at this dealership. Thank you.