My husband and I could not have asked for a more pleasant experience, than the one we received at Mauer Buick GMC dealership. Their patience, their knowledge of their products and merchandise, and their professional attitude, were extremely appreciated. We plan on being repeat customers, in the future.
Well my sunroof needed some black paint touch up after instal because somehow paint was off on one of the sides also I felt like the service guy was very rude we got a curdocy car for our conscience while our car was getting the instal and the car we got was disgusting smelt of cheese inside the car and there was food and pop all over the car we had told the service guy about the way the car looked and said we would like it cleaned out and all he did was wipe the food onto the floor! That to me is gross and disrespectful and we were not happy about any of this!
This was an oil change stop everything was done in a timely manner and as always very friendly staff. Did ask for a tire quote which was very competitive and set up an appointment to have new tires put on my Canyon
My experience was outstanding! Mark Dohmen is an awesome guy! He makes sure his customers are satisfied and that they get the vehicle they’re going for or one very similar. Brandon and Larry in finance are amazing as well. They all worked together to get me in a vehicle. A vehicle that I love! This was the most marvelous experience I’ve had. This is my first vehicle and they made my first time purchasing a vehicle wonderful! Thank you guys so much!!!!
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mauer Buick GMC!
Really nice people, but I was wondering if you guys every set up payment plans with your clients. My car broke down on New years day, and it cost me 898.79 cents to repair. Most people live pay check to pay check, and seeing this was right after the holiday. Having that much money around was not there for me causing me to have to beg friends and family for the money. You guys say you value your customers, it's just a thought. Have a great day
Due to freezing low temperatures, the car was returned unwashed. I understand that, but why not offer me a "rain check" to bring it back when the temperature is warmer like the VW dealer does on my GTI? Thus not 5 stars...
My whole experience was great! I’ve dealt with around 10 car salesman in my life and never had an above average experience. They’re often either pushy, don’t care, aren’t knowledgeable about the cars features, etc. Finally the salesmen I dealt with at Mauer Buick GMC broke the mold. I worked with Tony Trifiletti. His knowledge on the 2019 Acadia Denali and the 2018 Sierra Denali (both vehicles we purchased) was far better than I’ve become to expect from a car salesmen. With new vehicles today their are so many features that is can be slightly overwhelming to learn on your own. Tony was so informative on these features before we left the dealership that there was almost no learning curve for my wife and I on our own. I expected to spend hours in my car at home just trying the learn the features, but because of Tony’s overview everything made sense. As long as Tony is in the car business selling cars, I have no question in my mind who I’ll buy my next cars from. I’ve already told a few colleagues at my job and some family and friends about Tony and also how impressed I’m am with both my wife’s Acadia Denali and my Sierra DeNali. I’ve owned one Ford and multiple Chevy’s in my life (F-150, Trailblazers SS, Z71 Taho, SS Impala), however, this is my first experience with GMC. I’m so pleased with my GMCs that I think I’ve become a GMC owner for life. Thanks Tony T. and Mauer GMC for making this the best car buying experience of my life!